SWDesertHomes in Tucson, Marana, Oro Valley, Vail & More!: Please Don't Eat the Nuts!

Please Don't Eat the Nuts!

3 bedroom den home for sale in Gladden Farms

I had an interesting showing on my own home last week and finally decided I'd share it.

It's a good reminder that as agent, we ARE responsible for our clients, and their children, and even their dogs, should they bring them along.  :(

So, being a bit over-detailed in nature, I had my home READY for this showing.  I'd run the dustmop, arranged everything just so "artistically" (my husband laughs and says, "Will that really make or break a deal?" when I move a vase for the third time).

Perhaps not, but first impressions are important.

I'll digress a moment.  I took a buyer out to see two homes yesterday, almost identical floorplans, $15K difference.  Guess which one she's making the offer on...the more expensive one that smelled good (her words) and looked clean and inviting with window shades open, lights on.

So, back to first impressions.  I was aware of where everything was placed, and how everything looked as I left.

3 bedroom den home for sale in Gladden Farms

It was interesting to come home to finding my personal belongings moved.  Not once, not twice, but three times - and it wasn't so they could peer into a cabinet or a closet, which is totally understandable.  They MOVED my STUFF!  And...they dropped pistachio shell casings on my spotless floor.  At first I thought perhaps it had come out from some obscure corner, but after finding several items moved in the home  (yup, they obviously tried on my cheese head) I went back and checked the garbage.  Sure enough - some shells made it into the garbage.

So back to my opening.  As agents, I believe we are responsible for our clients and their kids and their dogs or whatever.  We are to leave a home how we found it.  We are to touch the home, (open closets and cupboards) but not the personal property.  Yes, we tell our listing clients NOT to leave out valuables, but moving around furniture, playing with sports items and collectibles, arranging things in a closet, helping themselves to food -- well there's a limit I believe.

3 bedroom den home for sale in Gladden Farms

(nut jars near the refrigerator on right side of counter)

I'll be watching my clients closely, and making sure they know the do's and don'ts of viewing homes even more carefully here on out.

 

If I can assist you in your home buying or selling in Marana, Tucson, Oro Valley, or Vail, please don't hesitate to call me!  Email at swdeserthomes@aol.com

Cara Marcelle Mancuso, Long Realty,

520-909-2988   

Regarding the material posted in my blog postings, these are my personal opinions and not those of Long Realty Company. 

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Comment balloon 35 commentsCara Marcelle Mancuso • August 12 2016 06:19PM

Comments

Carla

It's interesting, and not so pleasant, the liberties that some buyers take when visiting homes, with or without children. Some seems to think the home is an open book, no invitation needed, to do whatever you want like you might at home.

Jeff

Posted by Jeff Dowler, CRS, The Southern California Relocation Dude (Solutions Real Estate ) over 2 years ago

Cara, this is a funny post that isn't all that funny!  Once I was showing buyers at another agent's open house when I saw a visitor pop some little snacks into his mouth - but they were pieces of kitty kibble sitting on a kitchen counter.

Posted by Patricia Kennedy, Home in the Capital (RLAH Real Estate) over 2 years ago

Oh Cara! I think I would have called the showing agent. That's just not right.

Posted by Donna Foerster, Metro Denver Real Estate Agent (HomeSmart Realty Group) over 2 years ago

With some buyers it can go either way.  I have some ask if it was permissible to walk into the rooms or to use the bathrooms

Posted by Ed Silva, Central CT Real Estate Broker Serving all equally (RE/MAX Professionals, CT 203-206-0754 ) over 2 years ago

Different agents, unfortunately, set different standards for client behavior. Touching personal property (trying on a hat? eating food?) is not ok in any circumstance.

Posted by Wayne and Jean Marie Zuhl, The Last Names You'll Ever Need in Real Estate (Samsel & Associates) over 2 years ago

People viewing a home need to remember they are in someone else's home and they need to treat it with respect. Eating the food and trying on clothing/hats/etc is a NO NO.

Posted by Kat Palmiotti, The House Kat (Grand Lux Realty, Monroe NY, 914-419-0270, kat@thehousekat.com) over 2 years ago

The lack of respect and common courtesy is astounding, but what was the agent doing while this was taking place?  I have had buyers show up to view properties with pets(big, drooling dogs). I couldn't believe they tried to bring them in. 

Posted by Chris Lima, Local or Global-Allow me to open doors for you. (Atlantic Shores Realty Expertise) over 2 years ago

Agreed.  Buyers (and their children) should not be opening containers to help themselves to your dry goods, tempting though they may be.

And as agents, we are responsible for making sure that our buyers respect your home.

Sometimes, sellers leave an open bowl of candies or cookies on the kitchen counter... and, in my opinion, unless there is a note that says "help yourself"... I tell my buyers that they are not for us.

Posted by Alan May, Helping you find your way home. (Coldwell Banker Residential) over 2 years ago

Its a mixed message if not handled correctly. On model homes in new construction, things are nailed or sealed shut that you don't want opened or taken. On existing homes, post-its may be necessary. I like giving the tour myself

Posted by Richie Alan Naggar, agent & author (people first...then business Ran Right Realty ) over 2 years ago

Cara - you are right to be upset, if not outraged, it must feel like a huge invasion of privacy. Agents are indeed responsible for their clients and should keep them in line. 

Posted by Olga Simoncelli, CONSULTANT, Real Estate Services & Risk Management (Veritas Prime, LLC dba Veritas Prime Real Estate) over 2 years ago

Good post, Cara!  If some prospects aren't going to be considerate and responsible, it's up to us, their agents, to make sure they properly respect the homes they have the privilege of viewing.

Posted by Brian Schulman, Lancaster County PA RealEstate Expert 717-951-5552 (Coldwell Banker Residential Brokerage, Lancaster PA) over 2 years ago

That is exactly why I move first then sell.  I have understood why clients want to touch buyer's things, sometimes I "want" to pick up something interesting and look at it too, but I don't.  I have allowed an inspector to do so.  In an instance where he removed and replaced everything from a cabinet to see how it was attached to the wall because it was not snug.   But I understand the level of human curiosity as I am one of those curious creatures.

Posted by Tammy Lankford,, Broker GA Lake Sinclair/Eatonton/Milledgeville (Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668) over 2 years ago

People need to respect other people's property. That was how I was taught.

Posted by Harry F. D'Elia, Investor , Mentor, GRI, Radio, CIPS, REOs, ABR (Real Estate and Beyond, LLC) over 2 years ago

I have helped myself to cheese a few times, couldn't help myself. Will buy snacks to prevent this going forward.

Posted by John Bear, I'm Too Busy For Your Referrals! (RE/MAX) over 2 years ago

I'm often appalled by what I see showing agents permit to happen in a house. Recently, my clients saw the agent's daughter (who probably should not have accompanied him to the showing in the first place) jumping up and down for 30 minutes with her shoes on on my clients $15,000+ Ralph Lauren leather sofa. And by the way, showing instructions clearly request to remove shoes or wear booties that are provided.

Posted by Nina Hollander, Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor (Coldwell Banker Residential Brokerage | Charlotte, NC) over 2 years ago

The stager left some nuts on a plate. I was hungry. The were coated ....

Posted by Sam Shueh, mba, cdpe, reopro, pe ( (408) 425-1601) over 2 years ago

Cara Marcelle Mancuso, do you think this needs to be in the seller's agreement with the agent?  It seems less common, but it is so off that perhaps it is worth making a legal statement about it.  Not that you'd sue your agent for some missing nuts, but what about a ruined valuable?  Nina Hollander's (client's) leather sofa could have torn.  What do you think?

Posted by Carol Wilson (Your $imple Home) over 2 years ago

I try to discourage bring their kids and I do not allow dogs...I have had one client try to bring their puppy with them, I explained the dog would not be coming in my car nor would it be going into any homes. I'm a Dad & a dog owner, but this is real estate not a family outing. I guess you have to post signs for everything these days...so nutty people don't eat your nuts.

Posted by Thomas J. Nelson, Realtor, ePRO, CRS, RCS-D, & Host of Postcards From Success Podcast (Big Block Realty 858.232.8722) over 2 years ago

Great Observations!!! Thanks

we are responsible for our clients and their kids and their dogs or whatever. We are to leave a home how we found it.  We are to touch the home, (open closets and cupboards) but not the personal property. 

Posted by Sham Reddy, CRS (H E R Realty, Dayton, OH) over 2 years ago

I am shaking my head. Viewing a home is not a free-for-all and the food is not up for grabs.  I once entered a home with my clients.  There was a pile of homemade cookies on the counter top with a note ... please enjoy the cookies they were made especially for you.  We did not eat any cookies ... I left a note of thanks! 

Posted by Kathleen Daniels, San Jose Homes for Sale-Probate & Trust Specialist (KD Realty - 408.972.1822) over 2 years ago

Thank you for the interesting story and the chuckle.

Posted by Gita Bantwal, REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel (RE/MAX Centre Realtors) over 2 years ago

Cara- were I you, I would be mortified! You don't touch people's things like that, nor do you take their food.  

Posted by Kathy Streib, Home Stager - Palm Beach County,FL -561-914-6224 (Room Service Home Staging) over 2 years ago

That would feel like a complete invasion of privacy and I'd want to report it to the showing agent.  Sometimes when I pick up the staging inventory at a sold home, I find that people have tried to take a "bite" of an apple in a bowl of fake (staging) fruit!  

Posted by Maureen Bray Portland OR Home Stager ~ Room Solutions Staging, "Staging that Sells Portland Homes" (Room Solutions Staging, Portland OR) over 2 years ago

We had lemon drops in a candy dish.  They looked nice and provided a cute decorative touch. However, everyone knew not to eat the lemon drops because the cat would jump on the coffee table and lick all the powdered sugar off them.   Everyone, except for THAT person, who saw the dish and yelled "Lemon drops! I LOVE lemon drops!" and shoved a handful in her mouth.  The small group in the living room glanced at each other, and a silent decision was made.  Nobody said a word about the cat's fondness for those same lemon drops.

Lesson:  Think be for you act, and don't be a pig.

Posted by Althea Kippes, Esq., Serving all of Silicon Valley and San Francisco (Catarra Real Estate, Inc.) over 2 years ago

Wow - the stories and comments on your post are as informative as the post itself! Great feature. 

Posted by Lise Howe, Assoc. Broker and Attorney Licensed in DC, MD, VA, (Keller Williams Capital Properties) over 2 years ago

Oh my, Cara. I get the looking closets and cabinets, but eating food is a bit over the line. 

Posted by Mike Cooper, Your Winchester, VA Real Estate Sales Pro (Cornerstone Business Group Inc) over 2 years ago

From one cheesehead to another, that's just rude and stupid. I watch my clients during inspections as well. I know it's not my jiob, but I want the sellers to think we were never even there. 

Posted by Scott Seaton Jr. Bourbonnais Kankakee IL Home Inspector, The Home Inspector With a Heart! (SLS Home Inspections-Bradley Bourbonnais Kankakee Manteno) over 2 years ago

I watch my clients when showing property and always suggest my sellers put items away or remove from the home.  It's unbelievable what some people will do when viewing properties.  

Posted by Melissa Jackson, Helping You Make The Right Move (Citiwide Alliance Realty) over 2 years ago

Cara Marcelle Mancuso ~ hi Cara, the NC listing agreements specifically addresses the issue that we as listing agents have no control over what a showing agent and his/her clients might do in a home. And I go over that clause very specifically with clients and remind them that I am not there supervising the showing. Now that being said, if we can trace back a problem to a specific showing agent, I don't hesitate to tell my clients to report that agent.

Posted by Nina Hollander, Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor (Coldwell Banker Residential Brokerage | Charlotte, NC) over 2 years ago

That is very odd that they moved your things around.  For what purpose - we they thinking it was funny? And unless there is a sign that says 'help yourself' to a cookie or whatever buyers should never be helping themselves to food items in a home they are viewing.

Posted by Anna Banana Kruchten CRB, CRS 602-380-4886, Arizona's Top Banana! (Phoenix Property Shoppe) over 2 years ago

That's just rude to move peoples  things, eat nuts.  I can imagine if a jar of candy was out on a counter, or cookies, but leaving a mess from a jar of nuts?  Crazy.  Good luck with your sale!

Posted by Jan Green, HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN (Value Added Service, 602-620-2699) over 2 years ago

Oh goodness, sorry to hear this! I once had buyers go through one of my listings and leave candy wrappers all over the floors!

Posted by Rose Clark, Realtor, ABR, GRI, Inspiring & Passionate Real Estate Professional (Alain Pinel Realtors) over 2 years ago

Wow, the audacity of making themselves feel too much at home!  I can never understand how somebody can just walk into another person's home and be so disrespectful.  Definitely, the agent providing the showing needs to have a firmer hand with their clients when it comes to viewing peoples' homes. 

Posted by Mike Bjork (American Pacific Mortgage) over 2 years ago

Pretty tacky I think. I'd be upset about the shells on the floor, but if you complain they'll make you out to be 'the nut'.

Posted by Lyn Sims, Schaumburg IL Real Estate (RE/MAX Suburban) over 2 years ago

Cara Marcelle Mancuso sometimes it's a good idea NOT to offer anything that may leave some traces behind!

No candy with wrappers, no nuts....

Posted by Praful Thakkar, Andover, MA: Andover Luxury Homes For Sale (LAER Realty Partners) over 2 years ago

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